• Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

• If you order contains items that aren’t eligible for guaranteed delivery, shipping preference “Ship my items as they become available” is selected.

• Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

• The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

  • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

  • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

To inquire about a refund of the shipping fees you paid on this order, contact us and click “An Order I Placed.” Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.